Due to the perishable nature of cut flowers, we do not offer refunds. If an error occurred on our part — for example, the flowers arrived not fresh or were clearly incorrect — please notify us within 24 hours of delivery. After we review the evidence, we will discuss a suitable replacement arrangement where appropriate. Refunds are not available for perishable items.
Note: Submit complaints to our customer support team with photos and order details so we can assess and respond promptly.
Due to the perishable nature of cut flowers, we do not offer refunds. If an error occurred on our part — for example, the flowers arrived not fresh or were clearly incorrect — please notify us within 24 hours of delivery. After we review the evidence, we will discuss a suitable replacement arrangement where appropriate. Refunds are not available for perishable items.
Note: Submit complaints to our customer support team with photos and order details so we can assess and respond promptly.